SHIPPING POLICY

 

What is the Shipping Philosophy of YKOREX?

 

YKOREX (TM) is committed to delivering a seamless, reliable, and transparent shipping experience for every customer. We take meticulous care to ensure your automotive essentials—including car vacuums, air pumps, and portable power banks—arrive in perfect condition, with full visibility into your order’s journey from our warehouse to your doorstep.

What is the delivery time period?

 

For customers in target countries including the United States, United Kingdom, Australia, Belgium, and Netherlands:

  • Order processing and preparation: 2–3 business days
  • Shipping transit time: 10–15 business days

Please note: Delivery times may vary slightly due to factors like your specific location, local customs clearance procedures, and peak seasonal demand (e.g., holidays). Additionally, delivery to special areas or remote regions may not be available; if you have shipping needs for such locations, please contact us before placing your order.


Do you apply any shipping charges?

 

YKOREX (TM) offers Free Standard Shipping on all orders over $50 (or the equivalent in local currency) to the United States, United Kingdom, Australia, Belgium, and Netherlands. For orders below this threshold, a flat shipping fee will be automatically calculated at checkout based on your destination country.

For detailed shipping costs to other European countries, please refer to the checkout page or reach out to our customer service team for assistance.

How do I track my order?

 

You can track your shipment using our trusted global tracking platform: https://www.17track.net/en

Once your order ships, a unique tracking number will be sent to your registered email address. Simply enter this number on the 17TRACK website to view real-time updates on your package’s status (e.g., in transit, customs clearance, out for delivery).

How do I know if my package has shipped and is on its way?

You will receive two key emails to stay informed about your order:

  1. An order confirmation email immediately after your purchase is completed, confirming we’ve received your request.
  2. A shipping confirmation email (with tracking details) once your order has been processed, packed, and dispatched from our warehouse.

Please allow 24–48 hours for tracking information to activate in the carrier’s system—this delay is standard as carriers update their logs.

My tracking info shows my package was delivered, but I never received it?

We understand how concerning this can be, and we’re here to help. If your tracking information states “Delivered” but you haven’t received your package:

  • Check with family members, roommates, or neighbors—they may have accepted the delivery on your behalf.
  • Look for safe drop-off locations (e.g., front porch, garage, or building lobby) where the carrier may have left the package.
  • Contact your local postal service or delivery carrier directly—they can provide proof of delivery (e.g., a signature or drop-off photo).
  • Reach out to your building management or apartment office if you live in a multi-unit residence—packages are often held there.

If you still cannot locate your package, please contact our customer support team at info@ykorex.com with your order number and tracking number. We will investigate promptly and assist with resolving the issue.