We offer FREE SHIPPING service for all orders in our store.

The goods will be sent out at the closest warehouse to your receive address,normally after your order, our team will prepare the parcel immediately for you.

P.O. Box & Military Shipping

We do not ship to postal office (P.O.) boxes or military addresses.

Any other questions,contact us directly at:info@ykorex.com

15-Day Limited Return Policy

YKOREX offers a 15-day limited return policy for products purchased directly from our online store. To be eligible for a return, the product must be in its original, unused condition and still in the original packaging. Please note that this return policy only applies to purchases made directly from our website. If you have purchased our products from another retailer or distributor, you will need to contact them and follow their specific return policy.

How to Initiate a Return

To start the return process, please contact our customer service team via email at info@YKOREX.com. In your email, make sure to include the following information:

• Order Number: Your unique ykorex.com order number, which can be found on your order confirmation email or in your account on our website.
• Purchase Date: The date on which you made the purchase. This helps us to verify the eligibility of your return within the 15-day window.
• List of Requested Return Items: Clearly list all the items that you wish to return, including any relevant details such as size, color, or model number.

Once we receive your email, our customer service team will review your request and assign a Return Material Authorization (RMA) number to your return. Please be aware that the cost associated with the return shipping will be bared at your side.If the weight and dimensions of the return box are different from the original packaging, please include this information in your email correspondence with our customer service team. We encourage you to use the original box for returns whenever possible to minimize waste.

Shipping Your Return

After you have received the confirmation email from us, then using clear packing tape, securely attach the new return notice to the outside of the box.

Refund Process

Once the returned item(s) have been received at our shipping facility and have passed our inspection, we will proceed with processing your refund. Please allow 5-7 business days for the refund to be reflected in the payment method that you used for the original purchase. If you have any questions or concerns during this process, please do not hesitate to contact our customer service team for assistance.

1-Year Limited Warranty

This warranty encompasses defects in materials and workmanship that occur during normal use, provided the product is properly cared for and maintained. In the event that any part or the entire product is found to be defective under these conditions, ykorex will offer a replacement or an item of equal value.However, this warranty will be considered null and void if:

• The product is not used, assembled, or operated in accordance with the operation instructions provided with the product.
• The product is resold or transferred to another owner.
• Components or accessories that are not compatible with the product are used.
• The user has mistreated, abused, or failed to maintain the product properly.

The1-year limited warranty expires three years after the date of purchase.When processing a warranty claim, ykorex reserves the right to request proof of purchase. This may include a copy of the receipt, invoice, or any other document that verifies the purchase of the product from an authorized source.

1. Single Coupon Usage: Only one coupon or discount code is permitted per order placed on ykorex.com. This ensures consistency and fairness in applying discounts across all transactions.
2. Combination Restrictions: Coupon codes that offer a percentage (%) reduction on the total order value cannot be combined with other promotional offers. Similarly, free shipping coupon codes are not eligible for combination with other discount codes. This is to prevent overlapping discounts and maintain the integrity of our pricing structure.
3. Exclusions: Coupon codes generally do not apply to sale items. Additionally, they are not valid for the purchase of gift cards, unless explicitly stated in the terms of the specific coupon or promotion. It is important to review the details of each coupon carefully to understand its applicable usage.
4. Free Shipping Threshold: Our free shipping offer applies to orders with a net subtotal value of over $30. This amount is calculated after any applicable discount codes have been applied to the order. Please note that shipping fees may still apply for orders that do not meet this threshold.
5. Non-Retroactive Application: Promotional discounts and coupon codes cannot be applied to previous purchases. Any discounts are only valid for new orders placed during the promotional period specified for each individual coupon or offer.

By adhering to these coupon and discount policies, we aim to provide a clear and transparent shopping experience for all our customers at ykorex. If you have any questions or need further clarification regarding the use of coupon codes or discounts, please feel free to contact our customer service team for assistance.